Help

How RunSnip works, from your first project to your own domain. The AI agent in the editor answers from these same pages.

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Frequently asked

Is RunSnip free?

Yes. The Free plan is free for as long as you use it, with limits on how many projects, how much storage and how many shared pages. Pro raises those limits and adds the AI agent. /pricing compares the two.

Do I need to install anything?

No. The editor, the preview and the packages a project imports all run in the browser. Sign in and start a project from /code.

Can other people see my projects?

Not unless you share one. A project is private to your account; its preview opens only for you. Sharing a project publishes its page at its own address, built from your files — the source itself is not served. Turn sharing off and the address stops answering.

Can I take my project with me?

Yes. Every project can be downloaded as a zip from its settings, on every plan: a copy of your own work is never a paid feature.

Can I use my own domain?

Yes, on Pro. Point the domain at your project with a CNAME record — or a TXT record at the top of a domain — and it serves the shared page once the record is seen. The help article on sharing has the steps.

What can the AI agent do?

Describe what you want and it builds it: it reads your project's files, writes new ones, edits them when you ask for changes, and the preview updates as it works. It works on the project it was opened on and nothing else. It is part of Pro.

What happens to my projects if I leave Pro?

Nothing is deleted. Reaching a limit only stops more being added: every project, file and shared page you have stays, and you can keep working on them within the Free plan's limits.

Can I cancel at any time?

Yes. Turn off automatic renewal in Account → Billing: Pro stays until the end of the period already paid for, and nothing more is charged. Refunds follow the Refund Policy at /refunds.

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Still stuck? Open a support ticket and we will answer.